Privacy Policy

This Privacy Policy explains how M/S Janakjanani (“Tuskee”, “we”, “us”) collects, uses, shares and protects your personal information when you visit our website or buy our products. By using this website you agree to the practices described here.

1. Information we collect

• Details you give us: name, mobile number, email address, delivery address and the contents of your order when you check out, create an account, or write to us through the contact form.
• Account data: your email and an encrypted password if you create an account.
• Reviews & messages: the name and text you submit in product reviews or support enquiries.
• Technical data: browser type, device, pages viewed and approximate location, collected through cookies and analytics tools.
• Cart data: items in your cart are stored in your own browser (local storage) so they are still there when you return.

We do not collect or store your card, UPI or net-banking details. Online payments are processed securely by our payment partner.

2. How we use your information

• To process and deliver your orders, send order updates and issue invoices.
• To provide customer support and respond to your queries or complaints.
• To manage your account, order history and saved address.
• To prevent fraud, secure the website and meet legal and tax obligations.
• To understand how the website is used and improve our products and services.
• To send promotional messages only where you have agreed to receive them. You can opt out at any time.

3. Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:

• Payment gateway (Razorpay) – to process online payments.
• Delivery and courier partners – your name, phone number and address, to deliver your order.
• Technology providers – secure hosting, database, image storage and email delivery (such as Supabase, Vercel and Resend).
• Analytics (such as Google Analytics) – aggregated usage statistics, where enabled.
• Authorities – where required by law, court order or to protect our legal rights.

4. Cookies and similar technologies

We use essential cookies and browser storage to keep you signed in and remember your cart, and optional analytics cookies to understand site usage. You can block or delete cookies in your browser settings; some features such as login and checkout may stop working if you do.

5. Data security

We use industry-standard safeguards including encrypted connections (HTTPS), access controls and secure third-party infrastructure. No online system is completely risk-free, but we work to protect your information from unauthorised access, loss or misuse.

6. How long we keep your data

We keep order and invoice records for as long as required by applicable tax and accounting laws. Account and enquiry data is kept while your account is active or as needed to serve you, and is deleted or anonymised when no longer required.

7. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:

• ask to access, correct or update the personal information we hold about you;
• ask us to delete your account and personal data, except where we must keep it by law;
• withdraw consent to marketing communications at any time;
• raise a complaint or grievance with us, as described below.

8. Children

Our website is intended for adults. We do not knowingly collect personal information from children under 18 without a parent or guardian’s consent.

9. Third-party links

Our website may link to social media or other external sites. We are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its “last updated” date.

11. Contact & grievances

For any privacy question, request or complaint, please contact us:

M/S Janakjanani
E-123-A/2, Krishan Vihar, Kanjhawla Road, New Delhi-110086, India
Phone: +91-8796809352
Email: info@tuskee.in